🚚✨ ZupiHub Shipping, Returns & Exchange Policy

Fast Delivery. Fair Returns. Zero Confusion.

📦 SHIPPING — Quick, Free & Trackable

We ship happiness — and we do it fast.

✅ Free Standard Shipping
🕐 Delivery in 3–5 business days
📩 Tracking ID sent via WhatsApp upon dispatch
🔐 Orders are only shipped after payment is confirmed

💬 Pro Tips:

  • You can request your preferred courier service

  • Tracking updates may be slightly delayed due to high-volume days — but don’t worry, your parcel's on time

  • Didn't receive your package in 7 days? Let us know ASAP — late complaints can’t be accepted

🔁 RETURNS & EXCHANGES — Simple, but Smart

We’ve got your back — but we need a little video proof.

🎥 Required: 360° Unboxing Video — in case of:

  • ❌ Wrong item received

  • 📦 Product damaged in transit

  • 📉 Item or accessory missing

  • 🔄 You changed your mind (must be unused & resealable)

🎬 Video Rules:

  • Start recording before opening the parcel

  • Video must be clear, without any cuts or edits

  • Report the issue within 24 hours of delivery

⛔ No unboxing video = No exchange or refund

💡 Pro Tip: Use natural lighting, steady camera, and show the full product + packaging clearly.

♻️ EXCHANGES / RTO POLICY

🔁 Want to Exchange?

  • 7 Days Return Policy

  • We’ll provide the return address via WhatsApp

  • Product must be returned in unused, sellable condition

🚚 Parcel Returned to Us (RTO)?

  • Caused by: wrong address, non-pickup, unreachable contact

  • You’ll need to pay:

    • RTO Charges + Re-shipping Fees

  • ❌ Refunds are not applicable in RTO cases

🕒 Customer Support

We’re here to help with any payment-related inquiries.

📍 Address:
Shop Zupihub,Street no.10, Ramnagar, Ludhiana Punjab 141015, India

📧 Email: Help@zupihub.com
📞 Phone: (+91) 9988281578
🕘 Operating Hours: Monday – Saturday | 10:00 AM – 7:00 PM